Develops is a very new term in Brazil, surrounded by many uncertainties. Understanding its concept is, without a doubt, having technology as a strategic ally in any company’s business.
IT management is fundamental for any organization – and it will be more and more. It is unthinkable to grow without being in tune with what the technological world brings in terms of innovation.
As a matter of fact, a company can only be successful when it manages to make its processes simpler.
More than that. It is necessary to integrate the areas, reduce the SLA, increase the teams’ productivity and, consequently, drive the improvement in results.
Within this reality there is Develops, essential for accelerating both knowledge and the work put into practice.
But, after all, what is the meaning of this acronym?
We’ve covered what the Develops culture is in this article and how important it is to companies. In addition, we’ll talk about how it’s applied and what best practices surround it.
Learn more about Develops, a methodology that is transforming work processes.
After all, what is Develops?
We can understand the concept of Develops as a methodology that accelerates software development. This happens with the integration of developers together with IT professionals.
Thinking about the acronym, the term is the combination of its words, development and operations. In English, development and operation S.
We can understand it as a culture, a philosophy, a movement and/or a methodology. And that was something that was widely debated in the 2019 edition of SXSW.
Its objective is continuous and quality delivery, always generating value for the customer. And this happens with practices that make processes more automated, with a collaborative culture that, in general, do not usually have synergy in the companies.
Development and operations together serve to make the company’s mindset stronger. Brings insights into improvements and new features for all the delivery that companies bring to the market.
Why is that so important?
Generally speaking, those who are immersed daily in operational cannot pay attention to what is being developed.
And whoever develops it does not have the scale of work that supports it, for example, it needs to provide to clients.
But what does this generate?
Well, the lack of communication, of clarity between the two parties, generates failures, reworks, delays in deliveries and responses and will make customers much more dissatisfied.
Your business needs to be a good customer relationship. This is non-negotiable. Not only to keep him loyal, keep him close to you, but also for him to become a brand evangelizer, indicating new consumers for your business.
But without a strong Develops culture, it may be necessary for other areas to make up for the shortcomings that arise from this disunity.
Can you see it?
Even because, we need to be clear that just developing great software, with lots of features, is no longer the only thing that matters.
Of course, having a quality delivery to the market is essential, but it is necessary to have all the processes designed to deliver the solutions to the customer in a faster and more assertive way.
The Develops culture is that important: make everyone work together so that the delivery, from the first moment, occurs in the best possible way.
But, the advantages do not stop there, no…
Develops brings a number of business advantages.
The benefits of implementing a Develops culture in companies
At every moment there are companies looking to innovate and always have a more intense impact on the market and, consequently, on their customers.
Reduce costs, optimize uptime, and engage everyone for the sake of the business. These are some of the aspects you would certainly like to see in your company, right?
The Develops philosophy proposes this and brings benefits to companies. We separate 5. Check it out:
1 – Integration between areas
We’ve talked before, but it’s important to reinforce. The integration between the areas of operations and development is not only the immediate benefit, but also the basic for the culture to work in the company.
There should be no barriers between those who think about the business, the features, and those who operate the software on a daily basis. This synergy is something that occurs within Develops
This ends up generating a collaborative culture, which can be accelerated with the application of the so-called agile methodology, which helps to accelerate knowledge between areas.
Access to information becomes much easier for people when there is this collaborative feeling in practice.
Thus, everyone can contribute to improvements. And it’s important to always listen to the operations team. After all, he is always in contact with the customer and also knows what needs or not to be prioritized.
It is with integration that problems are quickly identified and can be resolved. New features, demanded by customers, can be created, adding even more value to the software that the company sells, for example.
2 – Automated tasks
Automating tasks is another benefit of implementing a Develops culture within a company’s operations.
The teams are not just dedicated to creating new features and constantly putting them online.
The methodology is constantly improving. And, within this reality, they need to learn tirelessly, document what is done and have the entire process mapped out.
This will serve to more quickly identify any errors that may arise, see patterns of actions that are often flawed.
From there, with constant study, with regular review of what is done and how it happens, tasks are automated.
So, consequently, delivery to the customer becomes not only faster but more efficient.
3 – Optimized and simplified processes
Automation speeds up processes and business.
Automated tasks make it much easier to simplify and streamline internal processes in development and operations.
Workflows become less bureaucratic – taking less time and being less robotic. And this is fundamental for unified thinking to always improve the solution that the company sells.
Reducing delivery cycle time is clear and evident when this culture is adopted. And it doesn’t matter the size or density of what is worked.
But, of course, for this to happen, it is necessary to review the IT processes and make them more efficient. Yes, this is a mindset change that needs to happen. But, we will talk about that later.
4 – Modernization and development of the IT team
With constant learning, mastery of processes and optimization of working time, IT teams have a much greater security to work.
The quality of work stands out from the bureaucratic tasks that daily life demands and this causes a much greater sense of belonging and empowerment.
Managing the entire process is complex, and for this to happen, Develops brings modernization and agility. Thus, all acquired knowledge can be put into practice quickly.
5 – Value for the customer
The 4 items above have, in fact, only one function: to generate value for the customer. Deliver to consumers, to users, an even better software solution.
After all, a company that does not provide good customer service has no reason to exist, right?
The scalability that work optimization will give makes the quality of what is both developed and managed to increase. And customers quickly notice this.
Thus, retaining them will be much cheaper. It will be enough for the delivery to take place the way it has to be from the beginning, with quality and care at all stages.
We’ll help you embrace the Develops culture.
What to do to adopt the Develops model
At this point you already have a clear idea of what this methodology means, right? Of course, each company has its own reality and its capacity to produce and serve.
It is up to managers to always seek the best scenario, even if initially working with tight deadlines and pressing customers.
But small changes can and should happen gradually. It is necessary to adapt. Literally overnight, what was believed to be good practices, what was understood as innovation, can become outdated.
Therefore, you need to adapt to put the Develops culture into practice in your company.
1 – Integrate service models
It is necessary, little by little, to break away from traditional processes – the service model needs to be integrated.
Develops requires a shift in the direction of IT services, from your organization to where it is. And this is done through lines of business services that aim to generate continuous and quality delivery.
Changes happen far too quickly and far more often than we were used to. After all, it’s about technology.
Therefore, for this culture to be put into practice in the best way, services must be integrated so that there is no accumulation of work.
Improve, monitor and anticipate what can put your delivery at risk. This is part of a success mindset in organizations
2 – Have a cross-functional team
All service lines must be in charge of a cross-functional team. Servers, feature development, support, network, among others. The more centralized the knowledge, the faster it is possible to put it into practice and resolve issues.
Agility and delivery quality need to be the north of the team’s operations. These are the goals and objectives to be achieved.
Teams like this, thanks to the Develops philosophy, develop, maintain, and operate all services related to the software on the front line.
They are in contact with the customer and look out for their best. And, as they are connected to development, they will always contribute so that the new features dialogue with what the market asks for.
So, always have your team aligned with what users ask for. He is in contact with the client, knows the pain, what he needs, what difficulties they have with the tool.
Afterwards, everyone is responsible for dialoguing and implementing the improvements to, later, communicate and instruct the user on what was done and why.
Thus, the company will be showing that the customer is very important and is at the heart of the operation. What he requested was answered as quickly and efficiently as possible.
3 – Improve management
You need to manage the Develops environment very well. Have metrics that make sense for the operation, that are fair and easy to track.
They need to be in alignment with the teams’ needs so that both the feedback and performance appraisal can be fair.
The objective here is to exclude the dependence that the company has on one or two professionals who have exclusive knowledge about a certain sector, functionality or action.
It is everyone’s knowledge and the development environment therefore needs to be standardized.
This will allow for easier monitoring of everything that is done. Have control of processes – with documentation -, reporting, etc.
Of course, developer autonomy won’t be pruned – that’s not about it! He will, yes, have more minds with knowledge similar to his that can contribute and generate even more quality for what the company does.
There are more people taking care of the whole. Avoiding that any detail goes unnoticed, which will reduce the chance of having rework later. Or, better yet, preventing the generation of large numbers of unhappy customers.
Taking care of management is essential to evolving the Develops culture.
Culture, people and improvement
People, people and people. They make Develops and are the most valuable asset any company has – IT, of course, is no different.
Good practices, agility and quality in development and support, value created for the customer… all this is only possible in companies that value the people who make it happen.
Put this new way of working in an integrated way into practice, little by little:
- create an enabling, equipped and healthy working environment;
- start with small deliveries in this format and keep increasing their density;
- assemble a small team for these activities and go on expanding until it fully integrates the areas;
- always review the process and seek to improve it together with those who put their hands dirty;
- Always encourage cooperation and people’s sense of belonging to the company.
These are small steps that can and should be taken towards optimizing processes, higher quality of work and, of course, happier customers, ready to even upsell their business.
And this, let’s face it, is the ideal scenario for any company – not just technology companies.
So, how can we help you?
Enjoy and read two articles that will help you manage your business better.
The first talks about the importance of a CRM for IT companies.
The second addresses the importance of a strong organizational culture in companies.